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FILTER QUESTIONS

  1. How do I submit a website for review to Trustwave?

  2. What does the filter do?

  3. Does it slow down my service?

  4. What if it blocks the wrong site?

  5. Does it block all illegal/harmful sites?

  6. Can I still search, for example, for "breast cancer"?

  7. I got the message: "ACCESS DENIED!"

  8. Is it illegal to transmit or receive obscene material over the Internet?



1. How do I submit a website for review to Trustwave?

If you believe that you have received an Access Denied message in error, then you can go to the Trustwave website and
Submit a Site for Review. Instructions are provided at Trustwave.

You should receive an email back from them letting you know the status of the website. If the website was erroneously blocked, it usually takes 1-2 business days to become accessible.



2. What does the filter do?

We are using the filtering services of Trustwave®, to filter out websites containing illegal/harmful content from our Internet service, in accordance with the Terms and Conditions of our
Internet Access Service Agreement.

We filter illegal/harmful content, such as spyware, phishing, malicious code/virus, hacking, bot/net, terrorist, illegal drugs, and pornography/adult content that includes child pornography.



3. Does it slow down my service?

No. Unlike a Proxy Filtering service, your request for a website is not delayed or rerouted. The IP filter receives a copy of your request, and if it is an unblocked IP address (website), the filter does nothing. If it is a blocked site, you will receive an "access denied" message.



4. What if it blocks the wrong site?

Sometimes an IP Address (individual address of each website) gets changed. This means that a website that should not be blocked may get an updated IP address from a website that was previously blocked.

If this happens, please
Submit a Site for Review at Trustwave. You should receive an email back from Trustwave letting you know the status of the website.


5. Does it block all illegal/harmful sites?

Due to the everchanging nature of the web, there may be some websites that escape detection, at least temporarily. If you are aware of one, please
Submit a Site for Review at Trustwave. You should receive an email back from Trustwave letting you know the status of the website.


6. Can I still search, for example, for breast cancer?

Since our filter is an IP-based filter and not a word-based filter, it evaluates the websites and not the words in the search engines. So, yes, you can still search for breast cancer, as well as for a chicken breast recipe.


7. I got the message: "ACCESS DENIED!"

If you received this message, then the website you were trying to reach is currently listed by Trustwave as one that contains illegal/harmful content.

This may have occurred because an IP Address (individual address of each website) was changed. If that is the case, then a website that should not be blocked has obtained an updated IP address from a site that was previously blocked.

If you believe the website you are trying to reach has been blocked in error, please Submit a Site for Review at Trustwave. You should receive an email back from Trustwave letting you know the status of the website.


8. Is it illegal to transmit or receive obscene material over the Internet?

Yes, please see below.

"The Supreme Court has ruled that, 'transmitting obscenity and child pornography, whether via the Internet or other means, is... illegal under federal law for both adults and juveniles.' -Reno v. ACLU, 521 U.S. 844 (1998)."*

"Federal law prohibits the possession with intent to sell or distribute obscenity, to send, ship, or receive obscenity, to import obscenity, and to transport obscenity across state borders for purposes of distribution. Although the law does not criminalize the private possession of obscene matter, the act of receiving such matter could violate the statutes prohibiting the use of the U.S. Mails, common carriers, or interactive computer services for the purpose of transportation (See 18 U.S.C. § 1460; 18 U.S.C. § 1461; 18 U.S.C. § 1462; 18 U.S.C. § 1463). Convicted offenders face fines and imprisonment. It is also illegal to aid or abet in the commission of these crimes, and individuals who commit such acts are also punishable under federal obscenity laws."*

"Obscenity is not protected under First Amendment rights to free speech, and violations of federal obscenity laws are criminal offenses."*

For more information, please visit The United States Department of Justice website.

*Quotes are from The United States Department of Justice website.


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