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RESIDENTIAL Internet Access Service Agreement

This Agreement, effective as of the Service Startup Date, is between California Broadband Services ("CBS"), and Customer, as signed below. This Agreement sets forth the terms and conditions under which CBS shall provide Internet Access Service ("Service") and related services to Customer.

Service Provider Responsibilities
CBS is responsible for Customer's first successful computer connection to Service. CBS shall make reasonable effort to provide continuous, uninterrupted, expedient, and error-free Service to Customer. CBS is committed to providing a safe Internet access environment for our subscribers. For this purpose, CBS employs the services of a third party to block access to websites containing illegal/harmful content, such as spyware, phishing, malicious code/virus, hacking, bot/net, terrorist, illegal drugs, and pornography/adult content from Service. CBS also blocks certain ports on our routers for the prevention of spam, viral spread, and other security risks. CBS cannot guarantee that all illegal/harmful content is inaccessible from Service.

Customer Responsibilities
Customer is solely responsible for providing, configuring, and maintaining all of Customer's equipment (hardware and software), including without limitation, local area network, a firewall, malware protection, virus protection, hard drive backup, and lightning protection. Customer is responsible for his/her individual password(s) and login name(s) and shall not give password(s) to anyone else. Customer will not allow anyone else to use Service, except under the terms and conditions of this Agreement. Customer assumes responsibility for maintaining up-to-date virus protection, for maintaining applicable aggregate throughput (caps) as posted on CBS' website, and for maintaining Customer's data within allocated sizes of email boxes and web space. Any monthly data usage above the stated cap amount (as posted on CBS' website) is subject to review by management and could result in either moving Customer to a higher tier Internet service plan or having limits placed on Customer's downloads. Customer will be notified if cap is exceeded. Customer will not use Service for any Mission Critical purposes, including without limitation, security systems, fire alarm systems, and/or life-support systems. Customer may not use Service to advertise any business or services without written authorization from CBS.

Additional Technical Support
Technical support and programming can be provided to Customer at then current rates.

1. CBS may immediately terminate Service to Customer upon any of the following conditions:

  • Failure to make timely payment of monthly fees or other charges.
  • Misuse of Service (as described in Acceptable Use Policy and Misuse of Service, below).
  • Violation of any local, state or federal law, including without limitation, FCC, copyright law, trademark law, and/or pornography law.
2. CBS may terminate Service to Customer for other reasons, at the sole discretion of CBS, upon thirty (30) days written notice.

Upon any termination, CBS may delete all data, files, and other information stored by Customer on CBS' servers.

Acceptable Use Policy and Misuse Of Service
The definition of "Misuse of Service" is left to the sole discretion of CBS. Customer gives CBS permission to reasonably monitor their network for misuse of Service, which includes without limitation, the following:
  1. Violations and attempted violations of system security.
  2. Unauthorized entry into another user's (including another company's) computer, communication devices, or resources.
  3. Interfering with or disrupting Service and/or equipment of other users.
  4. Intentional propagation of computer viruses.
  5. Sharing of Service beyond the contracted single residential unit or single business suite use.
  6. Spamming activities
If Customer chooses to store data on CBS' servers, CBS will make every effort to keep such data completely private; however CBS cannot make any guarantee. Communications should not be considered protected under the Electronic Communication Privacy Act of 1994.

Customer may not share, resell, assign, or transfer this Agreement or access to Service without written authorization from CBS.

Term of Agreement
The term of this Agreement ("Term") will commence on the Service Startup Date and will continue for a period of [TBD] year(s). The Term will automatically renew on the terms and conditions set forth herein, unless Customer delivers to CBS thirty (30) days advance written notice of cancellation. Upon renewal of Term, the Base Service Rate to Customer will be at the rates in effect at that time. If Customer does not maintain Service through the end of initial Term, an early termination fee will apply at the rate of $10 per month for the remaining months of initial Term.

Billing, Payments, and Fees
Installation Fee and first month's Base Service Rate are due in advance of Service startup. Monthly fees for Service are due, in advance, on the first of the month. Payment will be considered delinquent if not received by the fifth day after the due date. CBS may assign unpaid late balances to a collection agency for appropriate action. In the event legal action is necessary to collect balances due, Customer agrees to reimburse CBS for all expenses incurred to recover sums due, including processing fees, attorney fees, and other legal fees. Customer authorizes CBS to increase Base Service Rate by the amount of government taxes, or fees, if these become applicable. Administrative fees may be assessed to Customer for CBS' involvement in bringing Customer into compliance with this Agreement. If Customer does not maintain Service through the end of initial Term, an early termination fee will apply at the rate of $10 per month for the remaining months of Term.

CBS cannot control the content, accuracy, or quality of information available through its Service or the Internet. Customer understands and agrees that temporary interruptions may occur as normal events in the provision of Service. In no event shall CBS be liable to Customer or any other persons for any special, incidental, consequential, or punitive damages of any kind, including without limitation, refunds of fees, loss of profits, loss of income, or cost of replacement services. Customer agrees to indemnify and hold harmless CBS and its authorized agents from any and all claims and expenses arising from Customer's use of Service, which damages may include Customer or any third party.

This Agreement supersedes all other written and oral communications or agreements. CBS may modify the terms and conditions of this Agreement in the future, and will publish updated terms and conditions online at CBS' website. Customer has read this Agreement and clearly understands and agrees to the policies and conditions thereof.

California Broadband Services is a division of Encore Business Systems, Inc., a California Corporation.

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